Thanks for the reply. I think I need to add more clarification to my question. Today we have one e-mail address helpdesk@companyname.com Our Help Desk team reads each e-mail and then creates a ticket and assignment based on paper rules. Our goal for WHD is to have the e-mail sent to helpdesk@companyname.com automatically generate a ticket with the correct request type determined by something in the e-mail (key word on subject line). If that is not possible, then I see no other alternative than to setup separate e-mail addresses (like facilities@companyname.com, IT@companyname.com, etc.) that have the appropriate request type assigned. Does WHD have a parsing function for e-mail like Alert Central does?
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