Hey,
You could check out Ayehu eyeShare. It's a lightweight IT process automation solution that has a built in integartion with Remedy. The 2-way integration lets you automate alerts, ticket resolution, and ticket closure within Remedy. Instead of manual data entry and long service desk procedures, you can create a closed-loop automated process that accelerates incident management and resolution.
You could see for yourself here: Integrating Ayehu eyeShare IT process automation with BMC Remedy - YouTube.
Cheers,
Tom