EMC VNX adding SAN Storage Error

Hi,

i try to add SAN Storage from EMC VNX and i install the EMC provider and it is workin fine, and i test it, but when i try to perform addsys command to add Arrays i get the OUTPUT : 7 which is weired and it should give me zero.

the status for tghe SAN is (Device has not collected yet) when i press congnise problem it give me the following:

any suggestions

regards,

Waleed