We have some Windows 7 Pro (x86 and x64) and Vista (x86) computers that use to download and install updates from our internal WSUS just fine, but something has changed in the past 1.5 months. These computers are now unable to download any updates from our internal WSUS and reports that they need no updates from the local Windows Update Agent interface. However if these computers are pointed to Microsoft’s Windows Update (instead of WSUS) then they are able to download install updates without any issues. Below is the WSUS log from one such computer affected by this problem.
2013-11-22 12:08:23:460 2940 cb4 Service *************
2013-11-22 12:08:23:460 2940 cb4 Service ** START ** Service: Service startup
2013-11-22 12:08:23:460 2940 cb4 Service *********
2013-11-22 12:08:23:464 2940 cb4 Agent * WU client version 7.6.7600.256
2013-11-22 12:08:23:464 2940 cb4 Agent * Base directory: C:\windows\SoftwareDistribution
2013-11-22 12:08:23:465 2940 cb4 Agent * Access type: No proxy
2013-11-22 12:08:23:465 2940 cb4 Agent * Network state: Connected
2013-11-22 12:08:23:624 2940 fc8 Report CWERReporter::Init succeeded
2013-11-22 12:08:23:624 2940 fc8 Agent *********** Agent: Initializing Windows Update Agent ***********
2013-11-22 12:08:23:624 2940 fc8 Agent *********** Agent: Initializing global settings cache ***********
2013-11-22 12:08:23:624 2940 fc8 Agent * WSUS server: https://wsus.domain.local
2013-11-22 12:08:23:624 2940 fc8 Agent * WSUS status server: https://wsus.domain.local
2013-11-22 12:08:23:624 2940 fc8 Agent * Target group: IT Beta Workstations
2013-11-22 12:08:23:624 2940 fc8 Agent * Windows Update access disabled: No
2013-11-22 12:08:23:624 2940 fc8 DnldMgr Download manager restoring 0 downloads
2013-11-22 12:08:23:833 2940 cb4 Report *********** Report: Initializing static reporting data ***********
2013-11-22 12:08:23:833 2940 cb4 Report * OS Version = 6.1.7601.1.0.65792
2013-11-22 12:08:23:833 2940 cb4 Report * OS Product Type = 0x00000030
2013-11-22 12:08:23:844 2940 cb4 Report * Computer Brand = Dell Inc.
2013-11-22 12:08:23:844 2940 cb4 Report * Computer Model = Latitude E5500
2013-11-22 12:08:23:848 2940 cb4 Report * Bios Revision = A13
2013-11-22 12:08:23:848 2940 cb4 Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A13
2013-11-22 12:08:23:848 2940 cb4 Report * Bios Release Date = 2009-08-11T00:00:00
2013-11-22 12:08:23:848 2940 cb4 Report * Locale ID = 1033
2013-11-22 12:08:23:903 2940 f84 Report Uploading 4 events using cached cookie, reporting URL = https://wsus.domain.local/ReportingWebService/ReportingWebService.asmx
2013-11-22 12:08:26:257 2940 f84 Report Reporter successfully uploaded 4 events.
2013-11-22 12:08:28:872 2940 f84 Report CWERReporter finishing event handling. (00000000)
2013-11-22 12:09:08:599 2940 cb4 AU ########### AU: Initializing Automatic Updates ###########
2013-11-22 12:09:08:600 2940 cb4 AU AU setting next detection timeout to 2013-11-22 20:09:08
2013-11-22 12:09:08:600 2940 cb4 AU # WSUS server: https://wsus.domain.local
2013-11-22 12:09:08:600 2940 cb4 AU # Detection frequency: 4
2013-11-22 12:09:08:600 2940 cb4 AU # Target group: IT Beta Workstations
2013-11-22 12:09:08:600 2940 cb4 AU # Approval type: Scheduled (Policy)
2013-11-22 12:09:08:601 2940 cb4 AU # Scheduled install day/time: Every day at 23:00
2013-11-22 12:09:08:601 2940 cb4 AU # Auto-install minor updates: No (Policy)
2013-11-22 12:09:08:601 2940 cb4 AU # Will interact with non-admins (Non-admins are elevated (Policy))
2013-11-22 12:09:08:602 2940 cb4 AU Initializing featured updates
2013-11-22 12:09:08:602 2940 cb4 AU Found 0 cached featured updates
2013-11-22 12:09:08:602 2940 cb4 AU Successfully wrote event for AU health state:1
2013-11-22 12:09:08:603 2940 cb4 AU Successfully wrote event for AU health state:1
2013-11-22 12:09:08:603 2940 cb4 AU AU finished delayed initialization
2013-11-22 12:09:08:603 2940 cb4 AU #############
2013-11-22 12:09:08:603 2940 cb4 AU ## START ## AU: Search for updates
2013-11-22 12:09:08:603 2940 cb4 AU #########
2013-11-22 12:09:08:605 2940 cb4 AU <<## SUBMITTED ## AU: Search for updates [CallId = {9912FB78-7F18-41AE-945D-A37B6730B83E}]
2013-11-22 12:09:08:605 2940 f84 Agent *************
2013-11-22 12:09:08:605 2940 f84 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-11-22 12:09:08:605 2940 f84 Agent *********
2013-11-22 12:09:08:605 2940 f84 Agent * Online = Yes; Ignore download priority = No
2013-11-22 12:09:08:605 2940 f84 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-11-22 12:09:08:605 2940 f84 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-11-22 12:09:08:605 2940 f84 Agent * Search Scope = {Machine}
2013-11-22 12:09:08:605 2940 f84 Setup Checking for agent SelfUpdate
2013-11-22 12:09:08:606 2940 f84 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2013-11-22 12:09:08:606 2940 f84 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-11-22 12:09:08:626 2940 f84 Misc Microsoft signed: Yes
2013-11-22 12:09:08:761 2940 f84 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-11-22 12:09:08:771 2940 f84 Misc Microsoft signed: Yes
2013-11-22 12:09:08:773 2940 f84 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-11-22 12:09:08:786 2940 f84 Misc Microsoft signed: Yes
2013-11-22 12:09:08:816 2940 f84 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-11-22 12:09:08:827 2940 f84 Misc Microsoft signed: Yes
2013-11-22 12:09:08:847 2940 f84 Setup Determining whether a new setup handler needs to be downloaded
2013-11-22 12:09:08:847 2940 f84 Setup SelfUpdate handler is not found. It will be downloaded
2013-11-22 12:09:08:847 2940 f84 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:09:08:851 2940 f84 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:09:08:851 2940 f84 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:09:08:888 2940 f84 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:09:08:888 2940 f84 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:09:08:931 2940 f84 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:09:08:931 2940 f84 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2013-11-22 12:09:09:915 2940 f84 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2013-11-22 12:09:09:915 2940 f84 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://wsus.domain.local/ClientWebService/client.asmx
2013-11-22 12:09:25:526 2940 f84 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2013-11-22 12:09:25:526 2940 f84 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://wsus.domain.local/ClientWebService/client.asmx
2013-11-22 12:09:25:544 2940 f84 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/A2/8BB20B389AC34A742EDE4F91608DF4CB3728F2A2.cab for file i7ILOJrDSnQu3k+RYI30yzco8qI= when file has not been previously added to the datastore
2013-11-22 12:09:25:544 2940 f84 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/4A/03875066450C0CA429EC4E0DB469D46403085A4A.cab for file A4dQZkUMDKQp7E4NtGnUZAMIWko= when file has not been previously added to the datastore
2013-11-22 12:09:25:544 2940 f84 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/5B/844D8D69B0ED22CE2DFDF1353B01A32D3D6F1F5B.cab for file hE2NabDtIs4t/fE1OwGjLT1vH1s= when file has not been previously added to the datastore
2013-11-22 12:24:30:781 3892 ac Misc =========== Logging initialized (build: 7.6.7600.256, tz: -0800) ===========
2013-11-22 12:24:30:781 3892 ac Misc = Process: C:\windows\system32\svchost.exe
2013-11-22 12:24:30:782 3892 ac Misc = Module: c:\windows\system32\wuaueng.dll
2013-11-22 12:24:30:781 3892 ac Service *************
2013-11-22 12:24:30:782 3892 ac Service ** START ** Service: Service startup
2013-11-22 12:24:30:782 3892 ac Service *********
2013-11-22 12:24:30:785 3892 ac Agent * WU client version 7.6.7600.256
2013-11-22 12:24:30:785 3892 ac Agent * Base directory: C:\windows\SoftwareDistribution
2013-11-22 12:24:30:786 3892 ac Agent * Access type: No proxy
2013-11-22 12:24:30:788 3892 ac Agent * Network state: Connected
2013-11-22 12:24:31:492 3892 3d0 Report CWERReporter::Init succeeded
2013-11-22 12:24:31:492 3892 3d0 Agent *********** Agent: Initializing Windows Update Agent ***********
2013-11-22 12:24:31:492 3892 3d0 Agent *********** Agent: Initializing global settings cache ***********
2013-11-22 12:24:31:492 3892 3d0 Agent * WSUS server: https://wsus.domain.local
2013-11-22 12:24:31:492 3892 3d0 Agent * WSUS status server: https://wsus.domain.local
2013-11-22 12:24:31:492 3892 3d0 Agent * Target group: IT Beta Workstations
2013-11-22 12:24:31:492 3892 3d0 Agent * Windows Update access disabled: No
2013-11-22 12:24:31:492 3892 3d0 DnldMgr Download manager restoring 0 downloads
2013-11-22 12:24:31:685 3892 ac Report *********** Report: Initializing static reporting data ***********
2013-11-22 12:24:31:686 3892 ac Report * OS Version = 6.1.7601.1.0.65792
2013-11-22 12:24:31:686 3892 ac Report * OS Product Type = 0x00000030
2013-11-22 12:24:31:705 3892 ac Report * Computer Brand = Dell Inc.
2013-11-22 12:24:31:705 3892 ac Report * Computer Model = Latitude E5500
2013-11-22 12:24:31:712 3892 ac Report * Bios Revision = A13
2013-11-22 12:24:31:713 3892 ac Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A13
2013-11-22 12:24:31:713 3892 ac Report * Bios Release Date = 2009-08-11T00:00:00
2013-11-22 12:24:31:713 3892 ac Report * Locale ID = 1033
2013-11-22 12:24:36:718 3892 df4 Report CWERReporter finishing event handling. (00000000)
2013-11-22 12:25:16:482 3892 ac AU ########### AU: Initializing Automatic Updates ###########
2013-11-22 12:25:16:483 3892 ac AU AU setting next detection timeout to 2013-11-22 20:25:16
2013-11-22 12:25:16:483 3892 ac AU # WSUS server: https://wsus.domain.local
2013-11-22 12:25:16:483 3892 ac AU # Detection frequency: 4
2013-11-22 12:25:16:483 3892 ac AU # Target group: IT Beta Workstations
2013-11-22 12:25:16:484 3892 ac AU # Approval type: Scheduled (Policy)
2013-11-22 12:25:16:484 3892 ac AU # Scheduled install day/time: Every day at 23:00
2013-11-22 12:25:16:484 3892 ac AU # Auto-install minor updates: No (Policy)
2013-11-22 12:25:16:484 3892 ac AU # Will interact with non-admins (Non-admins are elevated (Policy))
2013-11-22 12:25:16:484 3892 ac AU Initializing featured updates
2013-11-22 12:25:16:484 3892 ac AU Found 0 cached featured updates
2013-11-22 12:25:16:485 3892 ac AU Successfully wrote event for AU health state:1
2013-11-22 12:25:16:486 3892 ac AU Successfully wrote event for AU health state:1
2013-11-22 12:25:16:486 3892 ac AU AU finished delayed initialization
2013-11-22 12:25:16:486 3892 ac AU #############
2013-11-22 12:25:16:486 3892 ac AU ## START ## AU: Search for updates
2013-11-22 12:25:16:486 3892 ac AU #########
2013-11-22 12:25:16:489 3892 ac AU <<## SUBMITTED ## AU: Search for updates [CallId = {8481F174-1EA5-409D-8DAF-301A23410B14}]
2013-11-22 12:25:16:489 3892 df4 Agent *************
2013-11-22 12:25:16:489 3892 df4 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2013-11-22 12:25:16:489 3892 df4 Agent *********
2013-11-22 12:25:16:489 3892 df4 Agent * Online = Yes; Ignore download priority = No
2013-11-22 12:25:16:489 3892 df4 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2013-11-22 12:25:16:489 3892 df4 Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2013-11-22 12:25:16:489 3892 df4 Agent * Search Scope = {Machine}
2013-11-22 12:25:16:489 3892 df4 Setup Checking for agent SelfUpdate
2013-11-22 12:25:16:490 3892 df4 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2013-11-22 12:25:16:490 3892 df4 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-11-22 12:25:16:565 3892 df4 Misc Microsoft signed: Yes
2013-11-22 12:25:19:164 3892 df4 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2013-11-22 12:25:19:174 3892 df4 Misc Microsoft signed: Yes
2013-11-22 12:25:19:176 3892 df4 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-11-22 12:25:19:188 3892 df4 Misc Microsoft signed: Yes
2013-11-22 12:25:19:191 3892 df4 Misc Validating signature for C:\windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2013-11-22 12:25:19:201 3892 df4 Misc Microsoft signed: Yes
2013-11-22 12:25:19:243 3892 df4 Setup Determining whether a new setup handler needs to be downloaded
2013-11-22 12:25:19:243 3892 df4 Setup SelfUpdate handler is not found. It will be downloaded
2013-11-22 12:25:19:244 3892 df4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:25:20:349 3892 df4 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:25:20:349 3892 df4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:25:20:366 3892 df4 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:25:20:366 3892 df4 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2013-11-22 12:25:20:392 3892 df4 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2013-11-22 12:25:20:392 3892 df4 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2013-11-22 12:25:21:413 3892 df4 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2013-11-22 12:25:21:413 3892 df4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://wsus.domain.local/ClientWebService/client.asmx
2013-11-22 12:25:33:383 3892 df4 PT +++++++++++ PT: Synchronizing extended update info +++++++++++
2013-11-22 12:25:33:383 3892 df4 PT + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL = https://wsus.domain.local/ClientWebService/client.asmx
2013-11-22 12:25:33:400 3892 df4 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/A2/8BB20B389AC34A742EDE4F91608DF4CB3728F2A2.cab for file i7ILOJrDSnQu3k+RYI30yzco8qI= when file has not been previously added to the datastore
2013-11-22 12:25:33:400 3892 df4 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/4A/03875066450C0CA429EC4E0DB469D46403085A4A.cab for file A4dQZkUMDKQp7E4NtGnUZAMIWko= when file has not been previously added to the datastore
2013-11-22 12:25:33:400 3892 df4 DtaStor WARNING: Attempted to add URL http://wsus.domain.local/Content/5B/844D8D69B0ED22CE2DFDF1353B01A32D3D6F1F5B.cab for file hE2NabDtIs4t/fE1OwGjLT1vH1s= when file has not been previously added to the datastore
All of these affect computers have these similar warnings, but these Update IDs don’t exist on our WSUS server.
WARNING: Attempted to add URL http://wsus.domain.local/Content/5B/844D8D69B0ED22CE2DFDF1353B01A32D3D6F1F5B.cab for file hE2NabDtIs4t/fE1OwGjLT1vH1s= when file has not been previously added to the datastore
Our WSUS server is running Windows Server 2008 Standard with WSUS 3.0 SP2 (3.2.7600.256) and all Microsoft updates including KB2734608.
I would appreciate any help you can give.