Re: How it works - Application's Component Availability
Hi! Sorry for the delay, but we are now upgraded to a server 2012 with the latest Orion Platform 2014.2.1, SAM 6.1.1, QoE 1.0, IPAM 4.2, NCM 7.3.2, NPM 11.0.1, NTA 4.0.3, IVIM 1.10.0 However,...
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Re: How to acknowledge Down Nodes
Hey Man, I have two resources on the main NOC view in the following format, I have one that is "Nodes Down (Unacknowledged)" and "Active Node Alerts" both are custom SQL resources and look like the...
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Re: How it works - Application's Component Availability
SnmpProcessProbeSettings BulkSize="10" MaxProcessCount="30000" PollMethod="None" RetryCount="5" Timeout="40000"
View ArticleRe: Mobile Admin - What We're Working On
Hi steely, Blackberry 10 support for Mobile Admin is not on the roadmap at this time.
View ArticleRe: Email SMTP Relays
I am actually just having trouble testing the email. Any time that I click the test button, nothing happens. If I could see some sort of debug I could probably figure it out, but I don't see a way to...
View ArticleRe: Email SMTP Relays
Is the email active response in a started state? If not, the test button is still available to click but no test email is sent
View ArticleRe: Email SMTP Relays
Well, now I feel stupid, but I tried it both on and off before and it didn't work. Either way that is good information to have, Thank you that worked!
View ArticleRe: How can I get WPM to monitor java applications
here is the feature request that naeemfirdous submitted...(BTW, don't forget to vote for your own FR)
View ArticleRe: NTA v4.1 RC1 Now Available
Repair has been run several times. Case is 709352, still not resolved after two weeks.
View ArticleRe: NCM
Thanks for your response. It is happening on both IE11 and Google Chrome. I should clarify that it is not happening to all of the nodes we have setup. I actually have all of my switches configured in...
View ArticleFTP Voyager - Is it possible to automatically refresh?
I am using FTP Voyager to connect to a remote site via SFTP. When new files are added I have to manually click refresh to see the new files. I am sure this used to automatically refresh? Any ideas? Thanks
View ArticleRe: NCM
Interesting! Anything different about the way you connect to this node (telnet vs ssh auto vs ssh1)?
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Issue running batch file via packageboot post execution
I am having an issue running a batch file via packageboot post execution. Everything appears to be in order. I have verified that the XML code is as I wanted and enabled logging. I have never utilized...
View ArticleAtlas not making some connections
Hey Guys, I am in the midst of trying to migrate from using several tools to using the Orion platform. But the one area I am getting hung up is on the mapping. Although Atlas seems to integrate with...
View ArticleRe: NTA v4.1 RC1 Now Available
The issue has been resolved into RC3, which is available on customer portal now.
View ArticleRe: Insight for exchange losing Mailbox status (unknown) after renaming the...
Hello Everyone, With Solarwinds support, we founded that after we rename the Database in Exchange, it's important the restart the server. If you don't, the counter in perfmon are not updated with the...
View ArticleRe: Download & Install new Apple Push Notifications Certificate!
We changed the instructions from (3) Copy the "bin" folder from this hotfix to your <WebHelpDesk> folder and rewrite all files.to:(3) Copy the 'PushNotificationProductionCertificate.p12' file...
View ArticleRe: Failed to delete DWRCSh32.DLL and DWRCShell.DLL. Please advise.
I'm checking with engineering. thanks for details!
View ArticleCopy production system to set up test environment
How do I make a copy of our Web Help Desk production system in order to have a test environment? We are currently using SQL Server. Is it as simple as backing up the database, restoring it to another...
View ArticleRe: Does WebHelpDesk 12.1.0 support Exchange 2007?
It does but I'm not sure if WHD uses the 2007 methods/properties as the documentation says Exchange 2010/2013.
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