Re: Web Help Desk stopped working remotely
Ok. I assume you're running the 64-bit version of WebHelpDesk then? In whd.conf, what are set for the following parameters:IP_ADDRESSURL_DEFAULT_PORTDEFAULT_PORT Is the Windows Firewall enabled?
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Re: Do We Need A Medic For Trouble Tickets?
In my organization, we set the expectation of the Helpdesk folks that they would have more responsibilities rather than just creating trouble tickets. So, we provided cross-group trainings and...
View ArticleRe: Display all computers that do not have a particular program
Unfortunately this type of logic is not possible with Patch Manager because it is impossible to filter on non-existent data. The inventory captures what isInstalled. The best option you can work from...
View Articleon 5.7, why is it when I clone a filter, it works but when I create the exact...
I'm new to LEM, but I was trying to create a filter and it was not populating. I figured I had a logic error, so I started from scratch with a basic security alerts filter. Still nothing. Then I cloned...
View ArticleRe: Process for Updating/Upgrading Orion Products with Additional Poller and Web
no :-( I have NPM, NTA, IPAM, UDT, NCM, with four additional pollers and Failover installed. Our record time for Upgrading one product (NPM) from 10.5 to 10.6.1 is 105 minutes -- we have decided to...
View ArticleRe: Work Time Report
I am trying to do exactly the same thing. The current way won't allow me to decipher which of my techs is entering time and which are not. If my service desk takes the call and enters time, then...
View ArticleRe: Which interfaces are you monitoring on your switches?
I monitor:a) interfaces that are pointing towards other monitored nodes using LLDPi.e. these (SWQL custom query resource):SELECT n1.ipaddress, LocalPortNumber, RemoteSystemName,...
View ArticleRe: Can the SQL server have SAN storage, or do the drives HAVE to be physical?
Do you know where your predecessor may have seen that? I've never seen anything suggest that SAN attached storage be recommended, just RAID (1+0) levels. The only recommendation regarding SQL server...
View ArticleRe: Web Help Desk stopped working remotely
Grab a copy of tcping Can you tcping port 8081 on that box from another machine?
View ArticleRe: To Log Or Not To Log: That Is The Question
Logging...a subject that can be a pain but when troubleshooting is a requirement. I understand infosec's requirement for logging and I understand SARBOX and various other audit requirements for...
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Re: Do We Need A Medic For Trouble Tickets?
Scripting is good for entry level tier 1 support when they get started, but they need to know the analytics behind what they are asking. Then they'll be able to move along quicker and correlating...
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Re: Re: Re: Variables in Scripts
There is a way around the /t issue by using an NCM macro. I don't have a UCS to test but sending the commands to a switch gives me the following output (I excluded the 'quit' command):tmshsave /sys ucs...
View ArticleRe: Alert based on traffic volume
With the lack of replies, I guess it can't be done. I've raised a feature request for this.http://thwack.solarwinds.com/ideas/3231
View Article8-hour time difference of uploaded files between server time and local time
Software: Serv-U14.0.1.0 and above:1. On the client machine with Windows7, the time and region of the client machine is as correct as that on the server machine, and the user login via FTP protocol in...
View ArticleRe: To Log Or Not To Log: That Is The Question
cahunt In my organization, we have enterprise-class monitoring system that monitors all IT devices, servers, routers, switches, firewalls, VPNs, room temperature, etc. For networking and security...
View ArticleHello. Let me introduce myself
Hello Everyone, I am new to the Network Operations Center function and I am new to using Orion. I am a IT professional who worked mostly with Lotus Notes and Blackberry technology. Since the decline...
View ArticleRe: Alert based on traffic volume
anything is possible with a custom SQL alert on an interface something like this where interfaceid in (SELECTinterfaceidFROM (SELECTSum(in_totalbytes)TB, interfaceid FROM...
View ArticleRe: Recommend Virtualization Manager on LinkedIn for 300 points!
Hi Danielle, are there any plans to offer international shipping in the thwack store? Australians are being left out
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